Return Policy

Effective Date: 23 June 2025

At I Remembered, your satisfaction is our priority. We strive to ensure every gift is delivered on time and with care. If something isn’t right, we’re here to help.

Damaged or Incorrect Items

If your gift arrives damaged, is missing items, or is not what you ordered, please contact us within 7 days of delivery. We’ll work quickly to offer:

  • A replacement at no extra cost, or
  • A full or partial refund, depending on the situation.

Please provide photos of the damaged or incorrect item for faster resolution.

Returns

Due to the personalized and perishable nature of many of our gifts, we do not accept physical returns. However, we stand by the quality of our service and will do our best to make things right.

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or credit card provider.

Non-Refundable Situations

We cannot offer refunds for:

  • Missed deliveries due to incorrect shipping details provided by the customer
  • Late notifications beyond 7 days after delivery
  • Preferences or dislikes not shared before order processing

Need Help?

If you have an issue with your order, don’t hesitate to reach out at:

Phone: (822) 547-0000
Email: contact@iremembered.com